1. Subscription Cancellations

• Customer Initiated Cancellation: You can cancel your subscription to our Services at any time by contacting us through [insert contact method, e.g., email or online portal]. Your cancellation request will be processed promptly, and you will receive confirmation of the cancellation.
• Cancellation Timing: If you cancel before the end of the current billing period, you will continue to have access to the Services until the end of that period. After that, you will no longer be charged for subsequent periods.
• Non-refundable Fees: Some fees may be non-refundable (e.g., setup fees, service fees). These will be disclosed before purchase.

2. Refund Policy

• Eligibility for Refunds: Refund requests are handled on a case-by-case basis. You may request a refund under the following circumstances:
  • Service Not Provided: If we fail to deliver the Services as described or promised.
  • Billing Errors: If you were charged incorrectly, such as being charged for a service you did not order.
  • Technical Issues: If you encounter technical issues with the software that we are unable to resolve within a reasonable time frame.
• Refund Process:
  • If eligible for a refund, you must submit a refund request within [30] days of the transaction or the issue arising.
  • Refunds will be processed to the original payment method used during the transaction. Refunds may take [7-10] business days to appear on your account depending on your payment provider.
• Non-refundable Subscriptions: In cases where your subscription plan includes a “non-refundable” clause or is part of a longer-term commitment (e.g., annual plan), you will not be eligible for a refund except as required by law or under specific circumstances.
• Partial Refunds: If a refund is granted, the refund amount may be pro-rated based on the amount of time or usage of the software.

3. Trial Periods

If you sign up for a free trial or promotional offer, you may cancel at any time before the trial ends. If you do not cancel before the trial expires, you will be charged for the next billing cycle. Refunds for payments made after the trial period ends are not guaranteed unless the cancellation was within the trial period and there was an issue with the service.

4. Exceptions

Refunds will not be granted in the following circumstances:

• Change of Mind: We do not provide refunds if you change your mind or no longer wish to use the software.
• Violation of Terms: If you have violated the Terms of Service or engaged in prohibited activities (e.g., illegal use of the software), you may not be eligible for a refund.
• Service Interruptions Due to Force Majeure: We are not responsible for refunds if the software is temporarily unavailable due to circumstances beyond our control, such as server issues, natural disasters, or internet outages.

5. How to Request a Refund

To request a cancellation or refund, please follow the steps below:

• Contact Us: Send an email to [email address] or submit a request via [insert platform or method]. Provide the following details:
  • Your name and account details.
  • Reason for the cancellation or refund request.
  • Transaction details (e.g., invoice number, date of purchase).
• Processing Time: We will review your request and respond within [5-10] business days.

6. Changes to the Cancellation and Refund Policy

reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be posted on our website with an updated effective date. Please review this policy periodically to stay informed about any modifications.

7. Contact Information

If you have any questions about this policy or need assistance with cancellation or refund requests, please contact us at:

APPADVENT TECHNOLOGIES
H-Block NOIDA SECTOR 63
Email: info@appadvent.com
Phone: +91-8864023673