1. Digital Delivery of Software
As an IT software company, all of our products are delivered digitally, and we do not engage in physical shipping. Once your order is confirmed, you will receive access to the software or service you purchased as follows:
- Downloadable Software: After purchasing software from our website, you will receive an email with a link to download the software. Alternatively, you can access the download through your account on our website.
- License Keys: If your purchase includes a license for the software, a unique license key will be provided to you immediately after purchase. The license key will be sent to your registered email address or made available in your account dashboard.
- Cloud-Based Software: For cloud-based or subscription-based services, you will be provided with access credentials (e.g., username and password) to log in and start using the software via the web. Instructions for accessing your account and using the software will be sent via email or displayed on your account dashboard.
2. Delivery Timeline
- Instant Access: For most of our products, delivery is immediate. You will receive an email with the download link or access instructions shortly after completing your purchase.
- Licenses: License keys will typically be delivered within [minutes/hours] after purchase. In case of any delay, you will be notified by email.
- Cloud Services: Upon successful subscription to our cloud-based software, you can begin using the software immediately after logging in with your provided credentials.
3. Access Instructions and Support
- Software Downloads: Once you receive the download link or access instructions, follow the steps outlined in the email or in your account dashboard to install or access the software.
- Troubleshooting: If you experience issues accessing your download, license key, or cloud-based service, please contact our support team at info@appadvent.com, and we will assist you promptly.
4. System Requirements
Before purchasing, please review the system requirements for our software. These requirements are typically listed on the product page of our website. Ensure that your device meets the necessary specifications for optimal performance.
5. Refunds and Cancellations
Once the software has been delivered digitally (i.e., the download link, license key, or access credentials have been provided), refunds are typically not issued, except in cases where the software is not functioning as described, or if the product was delivered in error. For more details on refunds and cancellations, please refer to our [Refund Policy].
6. Geographic Limitations
Our digital products can be delivered globally, unless otherwise specified. There may be regional restrictions or legal limitations on access to certain software, especially if the software contains encryption technologies or complies with specific export regulations.
7. Delivery Issues
While digital delivery is usually instant, there may occasionally be technical issues such as email delivery delays, download errors, or access problems. If you have not received your software or license key within [specified time, e.g., 24 hours], please contact us at [customer support contact].
8. Updates and Patches
- Software Updates: After your purchase, you will have access to all updates and patches released for the software as part of your subscription or support agreement.
- Automatic Updates: For certain software, updates may be delivered automatically as part of your subscription, or you will be notified via email when a new version is available.
9. Changes to Delivery Policy
APPADVENT TECHNOLOGIES reserves the right to modify or update this Shipping and Delivery Policy at any time. Any changes will be posted on our website with an updated effective date. Please check back periodically to stay informed about any updates.
10. Contact Us
If you have any questions or concerns regarding the delivery of your software, please contact our support team at:
APPADVENT TECHNOLOGIES
H-Block NOIDA SECTOR 63
Email: info@appadvent.com
Phone: +91-8864023673
